Privacy Policy
SA Vet Medical Referrals respects your privacy and is committed to handling personal information carefully, securely and transparently.
This Privacy Policy explains how SAVMR collects, uses, stores and discloses personal information when you use this website, submit a booking or referral request, contact the team or attend an appointment.
Scope
This policy applies to personal information collected by SA Vet Medical Referrals, including information collected from pet owners, referring veterinarians, veterinary clinics, website visitors, suppliers and other people who contact SAVMR.
It applies to information collected through this website, booking forms, referral forms, contact enquiries, email, phone calls, appointment communication and other interactions with SAVMR.
Personal information
The information SAVMR collects depends on how you interact with the practice and what information is needed to respond to your enquiry, manage a booking or support referral care.
Collection
SAVMR may collect personal information when you:
Use of information
SAVMR uses personal information for purposes connected with providing veterinary referral services, managing bookings and communicating with clients and referring clinics.
To respond to enquiries, manage booking and referral requests, contact pet owners, referring vets and clinics, and review appointment suitability.
To provide veterinary referral services, prepare appointment records, reports and recommendations, and communicate with regular veterinary clinics.
To manage billing, administration and record keeping, improve the website and user experience, and comply with legal, regulatory or professional obligations.
Disclosure
SAVMR may share personal information where it is reasonably necessary for referral care, appointment management, administration or legal compliance.
Website use
The SAVMR website may use cookies, analytics tools or similar technologies to understand how visitors use the website and to improve performance, usability and content.
Cookies may collect information such as browser type, device information, pages viewed, time on page and referral source.
You can adjust cookie settings through your browser. Some website features may not work as intended if cookies are disabled.
Security
SAVMR takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Service providers
Some technology, website, email, booking, analytics or file storage providers used by SAVMR may store or process information outside Australia. Where this occurs, SAVMR takes reasonable steps to use reputable providers and protect personal information in accordance with this policy.
Your information
You may contact SAVMR to request access to personal information held about you or to ask for information to be corrected if it is inaccurate, incomplete or out of date.
To make a request, email bookings@savmr.com.au or call 08 7092 8849.
Retention
SAVMR keeps personal information for as long as it is needed for the purpose it was collected, including providing veterinary referral services, maintaining records, responding to enquiries, managing administration and meeting legal, regulatory or professional obligations.
When information is no longer required, SAVMR will take reasonable steps to securely destroy or de-identify it where appropriate.
Privacy enquiries
If you have a question about this Privacy Policy or believe your personal information has not been handled appropriately, please contact SAVMR first so the team can review and respond to your concern.
If you are not satisfied with SAVMR’s response, you may be able to contact the Office of the Australian Information Commissioner for further information about privacy rights and complaints.
Updates
SAVMR may update this Privacy Policy from time to time. The latest version will be published on this page with the effective date shown above.
Privacy contact
Contact SAVMR if you have questions about how your personal information is handled.
